Delete your Redemptor account
How to ask
- Email privacy@redemptor.co.ke from any address, with the subject “Delete my Redemptor account”. Include your full name, the phone number you sign in with and the last 4 digits of your ID number.
- Or ask your SACCO office to send the request for you.
- We confirm who you are by calling or sending an SMS to your registered number, then reply within 7 days and finish within 30 days.
What we delete
Your sign-in PIN and app sessions, your photos and ID card images, your contact details, messages we sent you, and your SACCO savings figures held by Redemptor. You are signed out of the app on every phone.
What we have to keep, and for how long
If you still owe money, we keep the records linked to that balance until it is fully repaid. After that, the law requires us to keep financial records (purchases, repayments and the name and ID number they belong to) for up to 7 years. We keep them locked, use them for nothing else, and delete them at the end of that period.
Deleting only some data
You can also ask us to delete specific data (for example your photo) without closing your account, by emailing privacy@redemptor.co.ke. Some data is needed to give you credit, so deleting it may mean your limit is paused.
More detail is in our Privacy Policy.